THE LESSOR COMPANY delivers the vehicle in correct overall and operational condition and free of visible defects.

You undertake to return it under the same conditions, together with all its documentation, parts, and accessories, to the place, on the date, and at time stated herein, and to make the corresponding check-in with the personnel of THE LESSOR COMPANY or that of the company designated by it.

In the event of failure to comply with these obligations, THE LESSOR COMPANY may use the security deposit to cover any damages or defects detected during the inspection of the vehicle. If this amount is insufficient, additional charges may be applied to cover the full extent of the damage caused, which are hereby expressly authorised by the renter.

THE LESSOR COMPANY may repossess the vehicle at any time, without prior notice and at your own expense, if it were verified that it was being used in breach of the conditions established herein.

The minimum rental period shall be one day (24 hours from the start of the contract). In case of return with a delay of more than 119 minutes, an additional day may be charged at the prevailing rate, together with a fee for any losses resulting from the company not having the vehicle available on the scheduled date.

The renter shall be liable for any expenses or charges arising from the inability to deliver the vehicle to other customers or reservations.

All charged amounts listed in the particular conditions are calculated in accordance with our current rates and based on the use of the vehicle specified by you. Any unauthorised use may result in the collection of additional amounts published in our current rate list, of which you are aware and have been informed.

Therefore, at the request of THE LESSOR COMPANY, you accept the payment of the amounts mentioned below: (a) The rental price and other additional amounts, additional drivers, delivery and collection, collection at a place other than the place of delivery, and all the contracted extras and taxes. The minimum rent is that corresponding to one day; the rent of one day consists of 24 hours counted from the start of the rental. In the event that the vehicle is returned with a delay of more than 119 minutes, we reserve the right to charge an additional amount equivalent to the applicable daily rate. (b) Any amount for damages as stipulated in clause 2. (c) The refuelling/fuel service charge if you return the vehicle with less than a full tank. (d) The taxes applicable to the current rate. (e) The amounts corresponding to hidden damage that the customer has caused to the vehicle through fault or negligence and that cannot be detected at first sight upon the return of the vehicle.

In the event that there is no delivery at the agreed place, or if you are not present at check-in with the personnel of THE LESSOR COMPANY, the latter is expressly authorised to charge the amount contracted as deposit to your account, which is intended to cover any damage that may be revealed, unless said amount proves insufficient.

If the vehicle is returned outside the office's business hours, the vehicle shall be inspected at the following available working hours. Any damage or fault detected during such inspection shall be considered valid and attributable to the rental period.

As a result of the above, if the vehicle is returned outside of business hours without any visible damage at that time, and the vehicle is subsequently damaged prior to its inspection by THE LESSOR COMPANY, you shall be liable for such damages.

All amounts passed on are subject to final review at the end of the contract. You hereby authorise us to charge any amounts resulting from this contract to the account of your credit or charge card, including any reasonable legal expenses we may incur to collect such charges.

Any complaints or objections to the amounts charged shall be communicated to us no later than 30 days after receiving the final statement of accounts, and in the event that none are submitted, the statement of accounts shall be considered correct.

The customer expressly authorises the company to tokenise their credit or charge card (i.e., the customer expressly authorises the company to replace the actual card number with a unique and random code called ‘token’ to protect the data during transactions) during the rental process in order to be able to apply future charges related to this contract, including, but not limited to, damage not detected at the time of return, refuelling, administrative penalties, or traffic fines (with regard to damage, it is not always possible to detect it immediately, as it is sometimes hidden, such as damage to the underside of the car or even misfuelling and clutch failure; in many cases this damage is detected when driving a few kilometres, either when we take it to our parks/garages, or shortly after having rented it to the next customer).

Fuel Policy: The vehicle is delivered with a full tank and must be returned in the same condition. Otherwise, the missing fuel + service charge shall be charged according to the rate. “Prepaid Deposit” option (FPO) available: it allows to return the vehicle without refuelling (with no refund for unused fuel). Refuelling shall be carried out at a petrol station within a radius of no more than 20 kilometres.

You must take care of the vehicle and make sure it is locked when not in use, use the correct fuel, and operate and use the installed safety mechanisms. You shall not allow the use of the vehicle for the following purposes:

(a) carrying passengers in exchange for money; (b) carrying goods; (c) pushing or towing any vehicle, trailer, or other objects; (d) participating in races, rallies, events, or other contests; (e) driving while the driver is under the influence of alcohol, drugs, or any other substance affecting his conscience or ability to react; (f) driving in a way that contravenes road traffic rules; you must know that committing any offence against road traffic safety constitutes a breach of this contract, such as disregarding a stop or give way sign, failing to stop for a red light, driving into oncoming traffic, changing direction when forbidden, or any other conduct that violates current road traffic and road safety rules; (g) driving if you do not meet the minimum requirements stipulated in our current rate list regarding age and possession of a valid driving license; (h) being driven by any other person who has not been previously authorised by us and included in this contract and who also does not meet the minimum requirements of the lessor company regarding age and possession of a valid driving license. In such cases, you are also responsible for the vehicle in accordance with this contract and for indemnifying us under clause 6; (i) driving outside the territory of Peninsular Spain (except for France, Portugal, Gibraltar, and Andorra, upon prior contracting and authorisation by the lessor company), between islands, or between islands and the Peninsula. In this line, it is not allowed to transport the rented vehicle by ferry or any other type of maritime transport. In the event of a breach of this obligation, the lessor company shall apply the corresponding penalty, the contracted coverage shall be rendered void, and the contract holder shall be liable for all the expenses generated, including the costs of repatriating the vehicle; (j) driving or being driven in restricted areas, including, in particular, airport runways, airport service roads, and associated areas; (k) driving on forest tracks, unpaved roads, and other roads that deteriorate the condition of the tyres or that may damage the underside of the vehicle; (l) leaving the lighting on or any negligent action affecting the vehicle’s battery; (m) returning the vehicle with excess dirt; (n) smoking inside the vehicle; (o) transporting animals outside a carrier or an approved animal cage; damage and dirt caused by animals is not included in any coverage; (p) driving the vehicle through low emission zones if unauthorised; (q) leaving objects in sight that may give rise to theft attempts and cause damage to the vehicle.

In the event that the rented vehicle is used for any of the foregoing purposes and similar ones, you shall be fully liable for any damages that may arise.

Penalties for Loss of Documentation or Accessories: the loss or deterioration of the vehicle registration certificate, insurance documentation, refuelling card, or accessories (vest, triangles, wheel/kit, hazard warning device, vehicle seals, antenna, licence plate, key rings, baby car seats, parcel shelf, spare wheel, screens, radio, mats, and any element or object that has been delivered during the rental) shall lead to a penalty according to current rates.

In the event that it is detected that the vehicle has been driven by a person who is not authorised in the rental contract, you expressly authorise THE LESSOR COMPANY to apply the corresponding additional driver charge for all the days of the rental. Additionally, any damage or loss that may be caused to the vehicle during the rental period shall be excluded from coverage, even in the event of having contracted an additional or Premium coverage.

Similarly, if it is established that the vehicle has been used outside the national territory or that it has been transferred to other islands or driven between islands without the express consent of THE LESSOR COMPANY, the corresponding border crossing charge shall be applied, and any damage or loss occurring during such unauthorised use shall also be excluded from coverage.

Basic coverage does not include roadside assistance service, therefore, the same is not included in the rental contract. Premium SC does include it. You may also contract it together with the basic coverage as an additional extra, and it must be included in the rental contract.

In the event that you do not contract roadside assistance, you declare to be aware of this circumstance and expressly accept any circumstance derived from such assistance, expressly accepting the charges that may be applied for the damages that may be caused to THE LESSOR COMPANY.

At night-time, if the incident prevents the trip from continuing, the tow truck shall attempt the repair on site. If this is not possible, the vehicle shall be transferred to the assistance provider’s base and delivered to our office the following morning. The insurer may offer to the contract holder, at its discretion and according to the conditions of the contracted coverage, the following options:

In both cases, the renter shall be contacted the following day by our roadside assistance centre to coordinate the collection of a new vehicle and make the appropriate arrangements.

Extras contracted during the rental period, such as baby car seats, booster seats, child restraint systems, GPS devices, or other additional items, shall be returned in perfect condition and operation, and you shall be liable for any damage, loss, or deterioration that they may suffer.

These extras are not covered by any type of insurance or additional coverage contracted.

In addition, vehicle accessories, such as trays, screens, multimedia systems, covers, trims, or any other part of the interior or exterior equipment shall be kept and returned in the same conditions in which they were delivered, and you shall be liable for any damage, loss, or improper handling thereof.

The baby car seats are installed exclusively by the customer under their responsibility; THE LESSOR COMPANY accepts no responsibility for an incorrect installation.

The documentation that is mandatory and essential in order to collect the vehicle at the counter is as follows:

With regard to digital driving licences: only the driving licence issued by the Spanish authorities through the official miDGT app and that can be duly verified will be accepted. Digital licences issued by any authority other than the Spanish authorities will not be accepted under any circumstances. In all other cases, an original, physical and valid driving licence must be presented.

The customer guarantees the accuracy, validity and current status of all documentation provided. Should the authorities determine that the documentation is invalid (e.g. due to loss of licence points), full responsibility shall lie with the customer.

If the driving licence has been issued by a country outside the European Union or the European Economic Area, or by a country not party to the applicable international conventions, the customer must present an International Driving Permit, together with the original driving licence, in order to collect the vehicle.

If the driving licence is not written in a language understood by the Spanish authorities, it must be accompanied by an official or sworn translation, or alternatively, by an International Driving Permit.

Likewise, if the driver has been resident in Spain for a period exceeding six (6) months, they must present a valid Spanish driving licence, unless they hold a valid driving licence issued by a country of the European Union or the Schengen Area.

The customer expressly authorises the Company to tokenise their credit or debit card, as indicated above, during the rental process, for the purpose of applying future charges related to this agreement, including, but not limited to, undetected damages at return, refuelling costs, administrative penalties or traffic fines.

In case of cancellation of the free reservation, which is made 24 hours in advance, and in the case of prepaid rentals, Sirlet Inversiones S.L. is not responsible and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

For cancellations received with less than 24-hour notice, THE LESSOR COMPANY will charge 100% of your reservation. You expressly accept this charge and agree that your credit or debit card provided will be charged, expressly waiving any claim or legal action against Sirlet Inversiones for this charge. Prepaid amounts will not be refunded.