The vehicle must always be returned to the same office where it was picked up, unless a different return location was previously requested, either via email at reservations@gobycar.com or at the counter when picking up the vehicle.
You can check the hours of each of our offices in the "Offices" section of our website. You can also see the hours of the office where you rented the vehicle in the reservation confirmation email.
A rental day period is 24 hours, plus a grace period of 119 minutes. After this period, an extra day charge will apply according to the current rate.
No, vehicles must always be returned during office hours.
Yes, as long as it is within the office hours.
The fuel level and the condition of the vehicle will be inspected.
If the vehicle has damages at the time of return, the conditions of the coverage you selected will apply.
Yes, our fuel policy is full-to-full, except in cases where the fuel tank purchase option has been selected.
At the end of the rental, you can request it at the counter or via email at customerservice@gobycar.com.
