You can find the locations of all our offices here.
In the reservation confirmation email, you will find directions to the shuttle pickup point. You can also find these directions on our website under the "Offices" section.
Our shuttles run every 15 minutes, although the time may vary depending on traffic.
It takes between 10 and 15 minutes, depending on the office.
The necessary documentation to collect the vehicle is as follows:
- Valid credit card, with the main driver as the cardholder.
- Original valid driver's license, held for more than one year.
- Valid ID card or passport.
No, both pickups and returns must be made during office hours.
If you arrive outside of office hours, you will be able to pick up the vehicle the following day.
If no vehicle in the category you reserved is available at the time of pickup, you will be provided with a vehicle of a higher category at no additional cost.
You must request the invoice during the vehicle pickup, and you will receive it 48 hours after returning the vehicle. If you do not receive it, please contact our Support team at customerservice@gobycar.com.
You should immediately contact the office staff to have the vehicle inspected before leaving the parking lot.
We only accept digital driver's licenses issued in Spain. For all other cases, a physical document must be presented.
