How can I check or modify my reservation?

You can check your reservation details via the confirmation email once the booking is complete and in your personal Gobycar account under the "My Rentals" section. If you need to make any changes to your reservation, you can contact our Reservations team at reservations@gobycar.com.

How can I cancel my reservation?

If you want to cancel your reservation, you can do so from your personal Gobycar account in the "My Rentals" section or by contacting our Reservations team at reservations@gobycar.com.

Can I add additional drivers to my reservation after it’s confirmed?

If you have already confirmed your reservation and wish to add an additional driver, you can do so at the office counter when you arrive.

Can I add extras to my reservation after it’s confirmed?

If you have already confirmed your reservation and want to add any extras, you can do so by emailing reservations@gobycar.com or directly at the office counter upon arrival.

Can I change the vehicle category after the reservation is confirmed?

If you wish to change the vehicle category after confirming your reservation, you can do so by making a new reservation and canceling the previous one.

Can I modify the dates of my reservation after it’s confirmed?

If you want to modify the dates of your reservation, you’ll need to cancel the existing reservation and make a new one with the updated dates.

How can I contact customer service if I have questions about my reservation?

If you have any questions about your reservation before picking up the vehicle, you can contact our Reservations team at reservations@gobycar.com. If you have any questions during or after the rental, you can contact our Support team at customerservice@gobycar.com.

Where can I view the details of my reservation?

You can view the reservation details via the confirmation email once the booking is completed and in your personal Gobycar account under the "My Rentals" section.

Can I cancel my reservation if I made it through another portal?

At Gobycar, we are not authorized to cancel reservations made through other portals, so you will need to contact them directly.