If you wish to extend the rental period during your rental, you can do so by contacting the office where you picked up the vehicle or by visiting the office in person.
Yes, you can do so in person at any of our offices.
Smoking is not allowed in our vehicles. If smoking occurs, an odor treatment fee may be applied.
Only the main driver and any additional drivers, if applicable, are authorized to drive the rental vehicle.
To change the coverage, you must visit one of our offices, where the vehicle will be inspected and the necessary procedures for the change will be completed.
If you need roadside assistance, contact the following number: +34 971 000 040.
In the event of an accident, you must fill out the accident report form and any other documents you consider useful to supplement your statement, including accidents without third-party involvement. If you need roadside assistance, contact the following number: +34 971 000 040.
If roadside assistance is not needed and you can continue using the rental vehicle, please inform us of the incident within 24 hours, and in any case, before the end of the rental period.
Please note that failing to report the accident may constitute a breach of your contractual obligations, which could result in the loss of your protection package benefits.
You can cross into Portugal, France, and Andorra by purchasing international coverage at the counter.
No, it is prohibited to transport vehicles on ferries or boats. Movement between islands, or from the islands to the mainland and vice versa, is restricted.
Crossing borders is restricted unless international coverage has been purchased. Additionally, the driver is responsible for following traffic signs and not entering restricted areas, such as ACIRE zones.
Most of our rates include unlimited mileage. You can check the mileage policy of the selected rate during the booking process.
All tolls accept credit card payments.
You should call the roadside assistance number (+34 971 000 040), where you will be given instructions on what to do next.
No, driving is only allowed on paved roads in good condition.
